Lead Quality Standard: How HyreRemodel Handles Inquiries

Who this is for. Homeowners checking what happens to their details, and remodeling companies deciding whether an introduction from us is worth having. Publishing the rules is what holds us to them.

What are the eight rules?

Consent before any introduction. No remodeling company gets a homeowner’s details until that homeowner agrees to that specific introduction. It is a conversation that happens first, not a checkbox at the bottom of a form.
One inquiry, one company. We do not run an auction or send the same inquiry to several buyers. A homeowner planning a kitchen should not spend the week turning down calls.
No resale, no syndication, no bought leads. Every inquiry starts here, from someone who read a page. We do not buy inquiries, sell lists or share sign-ups with third parties.
The project is named, not the category. A bathroom refresh, a basement finish and a second-story addition go to different businesses. An introduction that says only “remodeling” leaves the qualifying to the company.
The phone number stays optional. The form sends without one, and agreeing to calls is never a condition of using the site.
We ask how people found us. An optional question on the inquiry form. Without it, nobody can say which channel produced which result.
Both sides can report a problem. A homeowner can tell us an introduction was wrong. A company can tell us an inquiry was out of area, a duplicate, the wrong project or not a real request. Both count as our mistake, and we record both.
Deletion on request. Ask and it is deleted. No argument and no waiting period.

What will make an inquiry qualified?

Before any introduction, we will establish six things.

Which project it is. A kitchen, a bathroom, a basement, an addition or an ADU. Each one calls for a different kind of company.
What is not working. The problem in the homeowner’s own words. Nobody expects a design, but “no counter space” says more than “kitchen”.
Where the property is. The zip code decides which license, permit rules and fees apply, and whether a company works there at all.
Who decides on the work. Whether the homeowner owns, rents or manages the home. A condo or HOA board may need to approve it too.
How far along it is. Drawings ready to bid, a known problem with no plan, or still working out the budget. The company should know which.
Consent to this introduction. Everything else on this page depends on it.

Why do some inquiries get safety notes first?

Some inquiries describe work that should not start yet. A form is the wrong place to settle those questions, and no standard should put them behind an introduction. So the reply leads with them.

In a house built before 1978, paid work that disturbs more than 6 sq ft of paint in a room, or 20 sq ft outside, or replaces a window, needs an EPA Lead-Safe Certified firm.

Suspected asbestos in old flooring or ceilings should be tested before anyone disturbs it. A wall that may be load-bearing needs an engineer and a permit first. Permits and approvals covers who to ask.

What will we not do to get more inquiries?

Gate the content. Nothing sits behind the form. Every calculator, guide and study works without your details.
Invent urgency. No countdowns, fake scarcity or “three homeowners near you are viewing this”.
Require a phone number. See rule five.
Suggest a network we do not have. Matching is still being built, and the site says so on how HyreRemodel works and on the form itself.
Promise quotes. We never promise three quotes or any number of them. What a company does after an introduction is not ours to promise.
Count a form as a success. What matters is whether the homeowner got a useful answer. Sometimes that answer is a building department, an engineer or no project at all.

Where does this stand today?

Part of this waits on live matching. Matching is not live, and no remodeling contractors are signed up yet. So the company side of rule seven cannot be used yet, and nor can any tracking of what an introduction was worth.

We publish them now because writing them afterwards is how standards get bent around whatever was convenient. How contractors will be checked is the company-side half of this page.

What if you run a remodeling company?

Email hello@hyreremodel.com. We will not sell exclusivity we cannot deliver or quote a volume we have not produced. Pricing, credits and disputes are not decided, and we will not describe them until they are.

Homeowners can read what we store and for how long in the privacy policy. If an introduction ever breaks one of these rules, tell us.

Questions people ask

What is a lead quality standard, and why is it public?

It is the set of rules HyreRemodel follows for collecting, qualifying and passing on inquiries. It is public because a standard nobody can read is only a preference. Homeowners can check what happens to their details, and companies can check what they would receive.

Do you sell leads to several contractors?

No. We do not run a lead auction or sell one inquiry to several companies. Our model is to introduce a homeowner to one suitable company, with their agreement.

Is the homeowner told before their details are shared?

Yes, always, and they must agree to that specific introduction. No remodeling company gets contact details until the homeowner says yes to that company.

What happens if a lead is bad?

We want to hear about it. Wrong area, a duplicate, the wrong project, or contact details that do not work: each is a fault in our process, and each can be fixed.

Is this standard running today?

Partly. A person reads every inquiry and replies, and nothing is passed on. Introductions are not running, because matching is not live and no remodeling contractor is signed up. The rules apply from the first introduction.